Onlinefact Manual

A few handy tips & tricks

The cash drawer does not open

There are several reasons why a cash drawer does not open anymore. Check the following options in order:

  1. Is the receipt printer on? In that case, a green light is on.
  2. Test if you can print something on the receipt printer. If this does not work, the receipt printer is not connected correctly, causing the cash drawer to not function correctly.
  3. Have you inserted the connection of the cash drawer into the correct port on the receipt printer?