A cracked screen, from the counter to collection
A repair takes a few days and passes through several hands. With a digital work order nothing gets lost along the way.
- The device comes in
You create a work order in the customer's name, note the problem and take a photo of the damage. The customer signs on the screen to agree. - A deposit
If a part has to be ordered, you record on the work order the deposit the customer pays up front. - At the workbench
The work order is assigned to your technician. They enter the parts used, and a start and end time also records the working hours. - Ready for collection
You change the colour status of the work order and email it to the customer, so they know the device is ready. - Invoicing
From the work order you create the invoice in one click, with the parts and hours on it.
Six reasons why phone shops choose Onlinefact
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A work order per repair
Hours, parts, photos and notes in one place.
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Customer signature
Signed on the screen on the spot.
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Colour status
See straight away which devices are ready.
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Cases per device model
Every model and colour scanned and counted separately.
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Company details fetched
The VAT number is all you need for the invoice.
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Exchanges via the receipt
The original sale is back on screen with one scan.
Business customers and larger orders
A company buys chargers and cases for its staff and wants an invoice. You enter the VAT number, the company details are fetched, and you turn the receipt into a till invoice straight away. For a larger order you first make a quote, which becomes an order or invoice in one click once it is accepted. You send the invoice by email or via Peppol, and your accountant automatically gets a daily email with your invoices.
“A customer who hands in their phone hands in part of their day. They want to know where it is.”
With a work order, a colour status and an email when the device is ready, you answer that question without searching.
Questions from phone shops
Can every technician see their own work orders?
Yes. You assign every work order to a staff member or technician, so everyone knows which repairs are theirs.
Does the till also run on a Mac?
The till software runs on Windows. The back office, with your work orders, stock and reports, opens in the browser, on a Mac as well.
How do exchanges work if a case does not fit?
You scan the barcode on the receipt, return that line and ring up the right case, or you hand over a credit voucher.
Can I run several shops with one product range?
Yes. With a master-slave set-up your main account passes products and prices on to your other shops, and gift vouchers are valid in every shop.
Ready to manage your phone shop and your repairs together?
Test Onlinefact free for 30 days in your phone shop, with no obligations. Want to see a work order in action first? Call 078 70 02 02 for a demo.